Original Post Date: Thursday, April 7, 2011

The following is a collection of some of the more common installation issues.  If you have additional questions, concerns, or issues with any upgrade or installation, please call our Technical Support line anytime at:  1-800-43-PRICE.

Default Password Override

TP’s default password may not be strong enough based on your security policy.  Please review your specific requirements for passwords and follow the directions below to change the default:  When you get to the screen, uncheck the “Use Default Password” and enter a valid password based upon your specific security settings.  Then click next and continue the installation process.

 

Existing TruePlanning Installations

If TruePlanning 2008 SR2 is currently installed, it is recommended that users export their projects, then uninstall TruePlanning, making sure to backup their database when prompted to do so during the uninstall. The uninstall of TruePlanning can be initiated from the Control Panel.  Also, please select the option to uninstall MSDE when prompted during the uninstall.  Once this is complete, install the new version of TruePlanning, making sure to manually import the projects which were exported from the older release once the installation is complete.  Upgrades from TruePlanning 2009 and above do not require TruePlanning  to be uninstalled as the TruePlanning 2010 installation will automatically upgrade the projects in the database; however, it is recommended that users still export their projects manually and before the upgrade to be safe. 

Administrative Rights

The user installing TruePlanning requires administrator rights on the machine.  On Vista it is advisable to launch the installation of TruePlanning by navigating the “Setup.exe” file on the TruePlanning CD and initiating the installation using the “Run as Administrator” option. This option is available from the right click menu in Windows Explorer (My Computer). 

XmlLite

XmlLite is a resource provided by Windows to perform certain XML parsing abilities. It is a prerequisite for installing TruePlanning 2010. If TruePlanning 2010 is installed on a computer that does not have XmlLite, and error will occur when TruePlanning is launched.  The installation will not produce any errors or warnings. This error is Windows XP specific. Vista and Windows 7 contain the XmlLite natively. Normally XmlLite is installed when Internet Explorer 7.0 (or newer) or Windows XP SP3 are installed. Installing either of these resources should resolve the error.  Some customers are not able to install IE 7.0 or Windows XP SP3 and should therefore install XmlLite directly. It is available from Microsoft at: http://support.microsoft.com/kb/915865. It should be noted that TruePlanning 2010 has features that rely on Internet Explorer 7.0 or higher. Some of the Calculators contained in TruePlanning will not function properly without Internet Explorer 7.0 or higher.  Therefore, if possible, upgrading Internet Explorer is the preferred option. 

MSXML6 SP2

There is a known issue installing TruePlanning 2010 on computers that have Windows XP SP3 and MSXML6.0 SP2 installed.  The issue occurs because of an incompatibility between SQL Server 2005 Express and MSXML6.0 SP2. This issue is described by the following Microsoft Knowledge Base article: http://support.microsoft.com/kb/968749. MSXML6.0 SP2 is installed by the Windows XP Service Pack 3. This is not an issue on Vista.  The above MS KB article provides a fix for the issue. It is advisable to execute the fix before attempting to install TruePlanning 2010. It is possible to identify computers that have had MSXML6.0 SP2 installed by examining the “Add/Remove Programs” feature under the Control Panel. If the issue in encountered during the installation of TruePlanning it can be identified by the failure of SQL Server to install. The failure will be identified as pertaining to MSXML6. This can be ascertained after the installation has been exited, by examining the log of the SQL Server installation. The summary of the SQL Server 2005 Express installation can be found at the location defined by the following support page: http://msdn.microsoft.com/en-us/library/ms143702%28SQL.90%29.aspx. If the error has been encountered please contact PRICE System’s Support for help resolving the issue.